Goodspeed Shipping Policy
We use USPS, Fed Ex, and UPS for shipping depending on the size of the order and location. Typically we ship on the next business day. Some of our items are shipped directly from our suppliers. Once the item is shipped, we will send an email with the tracking information.
Shipping Overview
The shipping timeframes stated on this site deal in business days and are approximate. If you place your order in the evening after our business hours OR during the weekend, the shipping timeline doesn’t start until the morning of the next business day. Please note that we are closed on the following days: all federal holidays, the day after Thanksgiving, Christmas Eve, and New Year’s Eve.
Tracking information for each package will be sent to the email address used at checkout on the day each package(s) ship. If you have an account with us, you can also log in to check order status. It is your responsibility to keep an eye on tracking progress and also inspect packages for damage/defects asap once an order arrives. Since we work with many suppliers, your order may be broken up into more than one shipment.
After You Order
You’ll receive an email with your tracking number(s) once your order ships. It’s your responsibility to monitor tracking progress until the order arrives. We can’t guarantee we’ll be able to replace orders that show as having been successfully delivered weeks ago.
If your order is lost, we’ll gladly assist in the carrier claim and investigation but won’t be able to issue a replacement until the claim is settled. Carrier claims can take up to two weeks to be completed.
If a package is returned for any reason (including but not limited to a wrong or incomplete address being provided, missing or incorrect apartment or floor number or the driver being unable to access the property or door), the customer will be responsible for paying return and re-shipment costs.
We are not able to create a replacement order if your package is delayed or returned to us due to an incorrect address. We will have to wait for the package to be returned and then we can re-ship it.
We are not liable for any “Acts of God”, weather conditions, operational issues with package carriers that prevent an order from being delivered in the quoted timeline. We will work with you as best we can but no refunds will be issued in these cases.
If you need to change the shipping address of a package that’s already shipped, please contact us to attempt this change. Do not contact the carrier directly. We can only attempt address changes with packages sent via Ground Shipping. We cannot guarantee that all change requests can be accommodated. If an address change is successful, delivery may be delayed by several business days as the re-route process takes place.
Returns
If there are any issues with your product, please contact us so we can make it right!
Most items are returnable within 30 days; however, items that are Made to Order or customized are not eligible to return. Items that are Made to Order will include a processing time in the description to indicate they are created at the time of purchase. If you have questions about the return eligibility, please reach out to us before completing your order.